Frequently Asked Questions

Signing up for PK7 is quick and simple. Just go to the official PK7 website and tap the 'Register' button. Fill out the form with your full name, email address, mobile number, and a secure password. Once you've verified your email, you can log in and start playing right away. The whole sign-up process usually takes about two to three minutes. Please note that PK7 is intended for players aged 21 and above, so we encourage everyone to play responsibly and enjoy the games moderately.

For the initial sign-up, you only need a valid email address and your mobile number. When you're ready to make a withdrawal, you'll need to complete KYC verification. This means preparing a government-issued ID – such as a Philippine National ID or passport – along with a recent utility bill (electric or gas) to confirm your address. This keeps your PK7 account safe and secure.

No. PK7 allows only one account per person, and the platform is available to players aged 21 and above. Having multiple accounts violates our Terms and Conditions and can lead to the suspension of all related accounts. We track IP addresses, device details, and payment methods to detect duplicate accounts, so it's best to stay with a single, verified account.

Go to the login page and click the "Forgot password?" link. Enter the email address you registered with, and we'll send you a password reset link. Open that link and set a new password right away. If you don't receive the email, check your spam or junk folder, or contact our support team for quick account help.

To verify, go to your profile and open the Verification section. Upload a clear photo of a government-issued ID, such as your Philippine passport or national ID, along with a recent utility bill under your name. Our team will review the documents within 24 to 48 hours and update you by email. For the latest accepted documents, check the account help area.

PK7 offers a secure cashier with popular payment choices suited to Philippine players, including bank transfers and credit or debit cards. Deposits and withdrawals are encrypted to keep your details safe. Since the available methods can change, always check the Cashier page for the current information before making a transaction.

Minimum deposit and withdrawal amounts are displayed in Philippine pesos (₱) on the Cashier and Withdrawal pages. The exact limits may vary depending on your chosen payment method, and VIP members may receive higher limits under the loyalty program's terms. Be sure to review the current information before you confirm any transaction.

Deposits are usually credited quickly, often within a few minutes once the payment provider confirms the transfer. Bank transfers may take a few hours depending on the bank's processing schedule. If your deposit hasn't shown up after a while, our support team is available 24/7 to help you sort it out.

When you request a withdrawal, PK7 normally processes it within 24 hours. If your account is already verified, the turnaround can be even quicker. Money sent through e-wallets usually lands within 1–2 hours, while bank transfers typically take 2–3 business days. Just keep in mind that your first withdrawal may require extra verification before it gets approved.

PK7 does not charge any fees on deposits. When it comes to withdrawals, the first 3 withdrawals in a month are completely free. After that, a 2% fee applies per withdrawal, with a maximum of ₱500. VIP members enjoy unlimited free withdrawals.

PK7 gives you access to more than 500 games, and the list keeps growing. Favorites include Crazy 777, Papu, Fishing I Lu Fa, Super Wheel, Legend of Perseus, Hip Hop Panda, and Tennis. On top of that, there are slot games, table games, live casino options, and sports betting all in one place. New titles are added every week, so there's always something fresh to try.

Yes, most slot and casino games can be played for free in demo mode. This lets you learn how the games work and practice your moves. For live casino and sports betting, you'll need to wager real money. New members also receive welcome bonus credits that can be used to play real-money games. Always play responsibly, and remember that PK7 is strictly for players aged 21 and above.

Yes, every PK7 game is RNG-certified, meaning a Random Number Generator powers the outcomes. Each result is completely random, and nobody can manipulate the system. We are also audited regularly by international gaming authorities, so you can rest assured that everything is legit. Play with peace of mind.

Absolutely! PK7 is fully mobile-friendly, so you can play directly through your browser on both Android and iOS devices. If you prefer a smoother experience, you can also download our dedicated mobile app. All the games are optimized for mobile, so you can enjoy seamless play wherever you are.

Welcome to the PK7 FAQ — your quick guide to the questions players ask most. First up: our Live Casino, where you play in real time with actual dealers. Every hand, spin, and roll comes through in HD streaming, and the chat feature lets you talk with the dealer while the action is live. You'll find the classics Filipino players love — Blackjack, Roulette, and Baccarat — plus a rotating line-up of other live tables. It runs smoothly on Web, iOS, and Android, so you can join a table anytime, anywhere. Take note: live dealer games are for players 21+, so always play responsibly.

New members get a 100% match bonus on their first deposit, up to a maximum of ₱10,000. Simply register at PK7 and make your initial deposit — the bonus is credited to your account automatically, so there's no need to request it. Before you use the funds, it's best to read the offer's terms and conditions so you know exactly how the promo works. Bonus amounts and eligibility can change from time to time, so always check the promotions page for the most current information.

To withdraw a bonus, you need to complete the wagering requirement attached to the promo first. In most cases, that means wagering the bonus amount 30 to 40 times. For example, if you receive a ₱1,000 bonus, you would typically need to place bets totaling ₱30,000 to ₱40,000 before the funds become withdrawable. Each bonus has its own specific conditions, and the exact details are always posted on the bonus page. If you're unsure about anything, check the terms first or contact support for payment help.

Just log in every day and you'll receive the daily login bonus — one of the easiest perks to grab at PK7. On top of that, there are daily cashback offers, free spins, and reload bonuses to keep your bankroll going. Weekends bring special bonus offers too, so it's best to check the promotions page regularly. VIP members get even more, with higher bonus amounts and exclusive offers that regular players don't have access to.

Refer your friends to PK7 and you can earn up to ₱500 for every successful referral. Just share your personal referral link; when your friend registers and makes a first deposit, both of you receive a bonus. There's no limit on the number of referrals you can make, so the more friends you invite, the more rewards you can collect. As always, the referral program follows its own terms and conditions, so take time to read them before sharing your link.

PK7's VIP program comes with five levels — Bronze, Silver, Gold, Platinum, and Diamond. The more you play, the more points you collect, and those points help you climb up the tiers. VIP members enjoy higher bonuses, faster withdrawal processing, dedicated support, and access to exclusive tournaments. Joining is easy: just keep playing and earning points, and you'll move up as soon as you qualify for the next level.

Start by checking your internet connection — it's usually the most common cause of loading problems. If your connection is fine, clear your browser's cache and cookies, then try loading the game again. You can also switch to a different browser or device to see if the issue is specific to your current setup. Updating your browser to the latest version can help as well. If the game still won't load, don't hesitate to contact our support team for quick account help — we'll assist you right away.

PK7 runs smoothly on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. On mobile, Chrome is the go-to for Android, while Safari is best for iOS. Keeping your browser updated helps pages load faster and keeps your login sessions secure.

You can download the mobile app straight from the PK7 website. Android users can grab the APK file and install it in a few taps. On iOS, open the site in Safari and select 'Add to Home Screen' to install the app. You'll get faster loading and push notifications once you're in.

Contact our support team right away and ask to have your account locked temporarily. After that, change your password and turn on two-factor authentication. We will investigate your account and take the right steps. While waiting, avoid sharing your login details with anyone.

Our support team is on hand 24/7. Live chat is the fastest route—just click the chat icon at the lower right corner of the website. You can also send us an email or give us a call. [email protected] Phone support is available too, and you can also reach us on our social media pages. For urgent issues, calling is your best option.